‘If you become too lenient; it will set a precedent for others to challenge your decision’ says Thiyagarajan Govindasamy, Principal Human Resources Consultant at TalentHut PLT, Malaysia. ‘It is mind vs heart many times when you need to stern action against an erring subordinate’
Raj, as he is known in his circles, quotes a small incident shared by Gan Teck Hooi, Business Coach. ‘The management team was informed that the staff was caught stealing items from one of their outlets. Hooi was so furious & made it clear upfront that they were going to take very stern action so that this would never repeat again. When he found the staff in question was a single mum, and she had her young daughter also in the store with her, all his resolve to ensure stern action was taken, went out the window and decided to give her a second chance’.
Had they took this to the authorities – the kids would go to a welfare home… this felt wrong and hope that the lady will learn from being given a second chance.
‘Another option is to get another job in another company. In that way, we are consistent with our approach at the same time; we show we care. It takes extra effort’ Raj puts his HR instinct straight.
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